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This Privacy Notice explains our collection, use, and disclosure of personal information. This Privacy Notice applies to GoPlumber LLC (“GoPlumber,” “we,” “our” or “us”).
This Privacy Notice applies when you access or use our websites or mobile applications that link to this Privacy Notice, become an GoPlumber member, use our service, contact our customer service teams, or otherwise interact with us (collectively, the “Services”).
Personal Information We Collect
The personal information we collect depends on how you interact with us, the Services you use, and the choices you make.
Information you provide directly. We collect personal information you provide to us. For example:
Contact information. We collect name, username, email address, postal address, and phone number.
Identification information. If you are a member or sign up to be a member, we may collect membership photo, date of birth, identity document (e.g., driver’s license information, passport information, or tax identification number).
Demographic information. In some cases, we request that you provide age, gender, and similar demographic details.
Payment information. If you make a purchase or other financial transaction, we collect payment card numbers, financial account information, billing address, and other payment details.
Feedback or response information. If you provide feedback through the Services, or if you respond to a survey or other communication from GoPlumber or its vendors, we collect your response information, including the content of your feedback or response message.
Content and files. We collect the photos or other files you upload for us to provide Services. If you send us email messages or other communications such as feedback or comments, request customer support, fill out a form, or participate in a survey or promotion, we will collect and retain those communications.
Information we collect automatically. When you access or use our Services, we collect some information automatically. For example:
Transaction and purchase information. When you make a purchase, we collect information about the transaction. This may include, among other things, product details, purchase price, date, tender type, location of the transaction, shipping/delivery details, and payment authorization. It may also include account notes about the transaction, including information that helps us prevent fraud, misuse of the Services, or illegal activity.
Identifiers and device information. When you visit our internet-based Services or use our apps, our web servers automatically log your Internet Protocol (IP) address and information about your device, including unique device identifiers (such as MAC address); device type; and your device’s operating system and version, browser type and language, and other software including type, version, language, settings, and configuration, and mobile network information. As further described in the Cookies, Mobile IDs, and Similar Technologies section below, our websites, apps, and other online services store and retrieve cookie identifiers, mobile IDs, and other information.
Geolocation information. We may collect or infer information about your general or precise location when you access or use the Services, visit our warehouses or services centers, or turn on Bluetooth, Wi-Fi or other geolocation functionality on your device.
Usage and session information. We automatically log your activity on our websites, apps and other online services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website. We capture the screen images that you view and collect information about how you interact with particular screens with your keyboard, mouse, or other input device. We also collect information about what products and services you browse, search for, or otherwise express an interest in, and we track your activity on our internet-based Services and applications where our advertising is served, such as which pages and ads you view or click on. We collect and use such information to evaluate the effectiveness of our Services and marketing, troubleshoot and improve our Services, provide customized marketing messages, customize our advertising, and personalize and improve your experience.
Call recordings and chat transcripts. We record and store telephone calls and chat transcripts for a period of time when you interact with our customer or technical support personnel, or if you provide us feedback about our Services.
Content you post online. Any information you post or disclose on message boards, chat, profile pages, blogs, and other services, including through social media outlets, may be collected, used, and disclosed by GoPlumber or its vendors as described in this Privacy Notice. Such information is also viewable by other users.
Service providers. We may use vendors and service providers to collect or provide information to GoPlumber in connection with work they do on our behalf.
Information we create or generate. We generate new information relating to you by analyzing data we collect, including using automated means and third-party sources, to create inferences about your likely preferences or other characteristics (“inferences”). For example, we may use information about your previous purchases to infer the types of products and services that may interest you in the future. We use such information to measure and improve our marketing efforts, including providing targeted advertising and other promotional materials to you.
Information concerning minors. We do not direct the Services to individuals under the age of eighteen (18). We do not knowingly collect personal information from individuals under 18 except as provided to us to make travel reservations, fulfill a prescription in the pharmacy, optical department or hearing aid department or as part of our legal or risk management inquiries.
Our Use Of Personal Information
We use the personal information we collect for purposes described in this Privacy Notice or otherwise disclosed to you. For example, we use personal information for the following purposes:
Product and service delivery. To provide our products and services, including: securing, troubleshooting, improving, personalizing products and services, processing, fulfilling, shipping, and delivering your orders.
Business operations. To operate our business, such as: creating, maintaining, and renewing your membership, billing, accounting, improving our internal operations, securing our systems, and detecting fraudulent or illegal activity, and monitoring and analyzing trends, usage and activities in connection with our Services and warehouses.
Product improvement, development and research. To improve our products, develop new products or features, and conduct research.
Personalization. To understand you and your preferences to enhance your experience and enjoyment using our products and services and personalize your online experience and the advertisements you see when you use the Services or other platforms.
Customer support. To send you information and notices about your membership account such as updates, order confirmations, delivery and pick-up notices, security alerts, and support and administrative messages.
Marketing and advertising. To communicate with you about new GoPlumber and other companies’ products and services, offers, promotions, rewards, contests, upcoming events, and other information about our products and services and those of other selected companies, and to display advertising to you.
Legal, security and safety reasons. For legal, security and safety reasons, such as to protect our rights and the rights of our customers and members, enforce our policies, communicate product recalls or safety notices, detect, investigate, or prevent fraud and other illegal activities, or address legal and regulatory compliance obligations.
For any other purpose described to you at the time information is collected.
We combine information we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.
Our Disclosure Of Personal Information
We disclose personal information we collect to complete your transactions, provide the Services, or fulfill orders or inquiries you have requested or authorized. For example, when you provide payment information to make a purchase, we will disclose that information with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.
Other companies with which you engage. When you request information about or purchase products or services offered by other companies as part of your GoPlumber membership, we disclose information with those companies. We do this so that they may provide you with their products and services, provide customer service, resolve complaints, or emergency notices. We may also disclose information about you with companies that offer their products and services for our and their marketing purposes, such as co-branded companies or joint marketing partners. We may disclose contact information with these other companies so that we or they can notify you of product and service offerings, determine if you qualify for products or services, and evaluate new and existing products or services.
Vendors, service providers and consultants. We disclose personal information to vendors or service providers working on our behalf for the purposes described in this Privacy Notice. For example, companies that help us:
process, fulfill, and deliver your orders;
provide customer service and resolve complaints;
identify, investigate and prevent fraudulent transactions;
provide installation and warranty services;
communicate with you, provide recall or emergency notices;
analyze data or member activity;
design and execute our marketing campaigns, administer our promotions, and provide advertising services;
investigate and resolve claims;
allow you to order products online and have them delivered.
Marketing, advertising and analytics providers. We disclose information with other companies that conduct marketing and advertising services to promote our and our vendors’ products and services. This includes directing digital (online) targeted advertising and other marketing offers, promotions, rewards, contests, upcoming events, and notices to you.
Corporate transactions. We also may disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
Other uses and disclosures. We also will access, transfer, disclose, and preserve personal information when we believe that doing so is necessary to:
comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
protect our GoPlumber companies, our members, employees or the public, for example to prevent attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or
protect the rights or property of GoPlumber or others, including detecting, investigating, and reporting illegal activities to law enforcement, and enforcing our agreements, terms, and policies.
Deidentifed Information. We may disclose and use aggregate or deidentifed information in accordance with applicable law. If we disclose or use deidentifed information, we commit to maintaining and using such information in deidentifed form. We will not attempt to reidentify such information except as necessary to evaluate the effectiveness of our deidentification policies and procedures.
Other Websites. Please note that some of our Services include references or links to products provided by third parties whose privacy practices differ from ours. For example, the Services may link to or integrate with content or sites operated by other companies. These companies may offer you goods and services or provide services to GoPlumber, such as product information, product or service reviews, or marketing or analytics services or permit you to post information to your social media accounts (such as through the Facebook “Like” button). In general, any information, including personal information, you provide on or to another company’s site is provided directly to that company and is governed by it’s privacy policies.
Your California Privacy Rights
if you are a California resident, the processing of personal information about you may be subject to the California Consumer Privacy Act (“CCPA”), and you have certain rights with respect to that information.
Notice Regarding the Categories of Personal Information Collected. You have the right to receive notice of the categories of personal information we collect, the purposes for which we use personal information, and the categories of entities to whom we disclose or “sell” personal information. The categories we use below to describe personal information are those enumerated in the CCPA.
We disclose information for a business purpose to service providers and contractors, which are companies or individuals that we engage to conduct activities on our behalf. Service providers and contractors are restricted from using personal information for any purpose not related to our engagement.
Right to Know and Right to Request Deletion. You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with whom we disclose it. You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. You may make such requests by contacting us through the “Contact Us” link on the website.
To provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by matching information we request or you provide with your request to information we have collected previously, and/or by using a third-party verification service that will ask a series of questions to validate your identity.
Do Not Sell my Personal Information/Right to Opt Out. You have a right to opt out from future “sales” of personal information. You can exercise your Do Not Sell My Personal Information rights by contacting us using the methods above or making your request via our “Do Not Sell My Personal Information” webpage. You can prevent digital tracking information from being sold by visiting the Cookie Preferences page from the Do Not Sell My Personal Information page. Any opt-out choices you make will only apply to the specific email address that you provide when making the request, and to the browser that you are using when you submit an opt-out for digital tracking technologies.
Note that although we will not “sell” your personal information after you opt out from the sale of personal information, we will continue to disclose some personal information with our suppliers (acting as our service providers) for our business purposes. Selecting the “Do Not Sell My Personal Information” link and or opting out of cookies and digital tracking technologies will not stop the use of previously sold personal information or stop all interest-based advertising.
Additionally, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Members”) may request information about whether GoPlumber has disclosed personal information to any third parties for the third parties’ direct marketing purposes. We comply with this law by offering California Members a choice about the disclosure of personal information to third parties for their direct marketing purposes, and you can make or change such choice by following the instructions under “Choice and Control of Personal Information” in this Privacy Notice.
Right to Not Experience Discrimination. You have a right to not be discriminated against for exercising these rights set out in the CCPA.
Use of an Authorized Agent. You may designate an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us or confirm that you provided the authorized agent permission to submit the request. You must use the Third Party Form available on our website to authorize third parties to make such requests on your behalf.
Changes To This Privacy Notice
We will update this Privacy Notice when necessary to reflect changes in our Services, how we use personal information, or the applicable law. When we post changes to this Privacy Notice, we will revise the “Last Updated” date at the top of the Privacy Notice. If we make material changes to the Privacy Notice, we will provide notice or obtain consent regarding such changes as may be required by law.
How To Contact Us
If you have a privacy concern, complaint, or a question, please contact through the “Contact Us” link on the website.
